Required experienced female staff

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  
• Building lasting relationships with clients and other call center team members based on trust and reliability.
  
• Utilizing software, databases, scripts, and tools appropriately.
  
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  
• Making sales or recommendations for products or services that may better suit client needs.
  
• Taking part in training and other learning opportunities to expand knowledge of company and position.
  
• Adhering to all company policies and procedures.
  

Requirements

• Must have health care and selling experience.
• High school diploma or equivalent.
  
• More education or experience may be preferred.
  
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  
• Understanding of company products, services, and policies.
  
• Proficiency with computers, especially with CRM software, and strong typing skills.
  
• Ability to ask prying questions and diffuse tense situations.
  
• Strong time management and decision-making skills.
  
• Adaptability and accountability.
  
• Fluency in multiple languages may be desired.
  

Benefits