Receptionist

Responsibilities:

Receptionist:

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Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level

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Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

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Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner

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Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

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Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

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Builds and maintains effective working relationships whilst promoting the company culture and values.

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Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned delivered and documented for internal and external audit, performing follow-up as required