Operations Manager/Clinic Manager

Responsible for Operations and P and L of Aster Clinics
• Responsible for applying and implementing all SOPs per medical centre
Responsible for day to day clinic Operations
• Ensure provision of Quality Care and services through cost-effective management of Aster Medical Centres and Diagnostic Centres operations
• Assist and support Quality Audit Team to enhance clinical quality in the medical centres and diagnostic centres
• Assist business development team to establish medical centres in line with the vision along with CEO and assist in doing a feasibility study and business plan
• Ensure cross-referrals are happening so as to retain the customer and render necessary care to the patient.
• Explore the possibilities of adding new speciality in the units or getting clinicians on visit etc. so as to increase the business generation
• Monitor and ensure effective functioning of the insurance co-ordinators in the Medical Centres
• Conduct weekly and monthly review meetings with Operation Managers and Unit Managers to review the performance of units
• Represents clinical operations in cross-functional initiatives, as assigned by management and may act on behalf of the team when designated
• Responsible for increasing the footfalls as per the business plan.
• Identify new business opportunities, both internally and externally and expand the network
• Keep an eye on local market conditions, local clinicians, competitor analysis and of the team when designated update the management
• Identify opportunities initiatives, market needs and industry developments while maintaining flexibility and preparedness to proactively respond to shifting threats and opportunities.
• Maintain healthy business relationships with the key external partners, Government officials, and competitors
• Close co-ordination with CR, Marketing and Insurance departments and take appropriate measures to increase the footfalls
• Provide input into non-project related activities and development of departmental processes, procedures and guidelines as requested