Medical Secretary Receptionist

Here at Johnsons 1871 we have an exciting new role available for a passionate and driven sales individual.

We are looking for people who are motivated by the thrill of getting the deal done! Johnsons is a customer focused business; your charisma, relationship building techniques and ability to generate opportunities will be crucial is selling our wide variety of prestigious products.

Johnsons has grown rapidly over recent years and we are continuously providing progression opportunities for motivated and talented individuals, LIKE YOU!

As part of your role you will:

• Work with our Brand Leads to deliver first class customer services to all new and existing clients.
  
• Answer the phone in a professional, positive and clear manner.
  
• Act as point of contact for clients.
  
• To coordinate new enquiries, ensuring the customer gets a speedy response and a friendly first interaction.
  
• To co-ordinate with the estimating team to make sure costs are completed within the deadline and capture all required information.
  
• Follow up on leads generated by Lead Generation team.
  
• Enable the Sales teams by providing all the relevant information for them to have the best impact on the client.
  
• May be required to handle business as usual accounts and the Helpdesk enquiries.
  
• Develop new business by identifying and developing opportunities from contacts.
  
• Effective questioning and probing to upsell to our clients.
  
• Provide Management reports and sales data as required.
  
• Develop dashboards and reports through the CRM system.
  
• Look to improve the Account Management process and increase efficiencies.
  
• Ensure all paperwork / documentation is collated and sent to our client where required.
  
• Assist with the resolution of all complaints escalated from all parts of the business and resolve to satisfactory conclusion.
  
• Monitor all KPIs and SLAs with Account Clients and ensure the targets are achieved.
  
• Ensuring all Account Clients have the best experience possible during the sales and booking process.
  
• Excellent maintenance and correct use of our of our CRM system.
  
• Conduct sales research as and when required.
  
• Use clear communication skills to liaise internally and externally frequently.
  
• Maintaining a positive, empathetic and professional attitude toward customers.
  
• Offer expertise in our products/brands/delivery process inside and out so that you can answer questions.
  

Requirements

Excellent client relation and customer service skills;

Eye for detail;

Excellent communication and English skills;

Excellent IT skills including MS office;

Good planning and organising abilities;

Excellent Administration skills;

Experience of working with multiple stakeholders and manage them;

Ability to deal with colleagues and clients at all levels;

Good Face to Face sales experience;

Multi Product/Cross Selling experience.

Experience:

• Account management: 1 year
  
• Sales: 1 year
  

Benefits

Death in service Benefit;

NHS medical health care scheme;

An Employee discount scheme;

Company Pension.