IT Service Operations Manager

• Develop, implement, and monitor ITIL processes to streamline service delivery.
• Ensure that ITSM processes are aligned with the evolving needs of the business.
• Lead the management, communication, escalation, and resolution of critical incidents.
• Drive service improvement activities to enhance the overall quality of IT services.
• Serve as an escalation point for incident management, providing guidance and support as needed.
  

Qualifications:

• Bachelor's degree in a relevant field such as Information Technology, Computer Science, or Business Administration (preferred)
• Comprehensive understanding of the ITIL framework and ITSM best practices.
• Excellent communication skills, with the ability to effectively collaborate and resolve conflicts.
• Strong leadership abilities, capable of leading and coordinating cross-functional teams.
• Proven experience in IT service management or a related field.
• Relevant certifications such as ITIL are highly desirable.