Information and Communication Technologies ICT Sales Account Manager

* candidates should be local to Richmond, VA in order to work onsite at least one day each week

*parking not provided

*assignment to be extended for 6-12+ months

This position will work closely with multiple stakeholders, Subject Matter Experts (SMEs), and development teams to document business requirements & business flow diagrams. This is a hybrid position and will be expected to work both remotely & in office.

This position is responsible for enterprise-wide business analysis of web applications for the Office of Information Management (OIM) and its customers. This position will work closely with multiple stakeholders, Subject Matter Experts (SMEs), and development teams to document business requirements. The Business Analyst will report to the Project Manager to ensure business requirements, enhancements, modifications, and newly identified business initiatives are thoroughly documented for successful implementation of Information Technology solutions.

Specific Tasks such as:

Working with customers and project management team to develop business requirements in response to requests for systems enhancements, modifications, and newly identified business initiatives

Working with technical team and vendor to ensure requirements are incorporated into systems design and testing

Evaluating alternative strategies and making recommendations for viable solutions that are compatible with current technologies and systems

Developing requirements documentation and business flow diagrams

Actively participating in functional and systems integration unit testing; creating test plans, scenarios, and testing results

Assisting customers with testing

Developing and presenting training to customers

Providing implementation and maintenance support

Meeting regularly with customers

Proactively making suggestions for systems and process improvement and performing competitive, problem, and opportunity analysis, emphasizing integration, experimentation, creative brainstorming, early complexity assessment, and capturing results in the form of a business case to propose a new change initiative

Keep Project Manager informed of key issues that may impact project implementation

Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes

Utilizing system based project management applications, collaboration applications, and MS Office applications; Visio, SharePoint, Google Meets, Teams, etc

Requirements

Knowledge of relational databases (SQL), system development lifecycle (SDLC) methodologies

Knowledge of quality assurance techniques, and change management procedures

Demonstrates skill in project planning, requirements gathering, business analysis, business process mapping, procedural writing, process engineering

Demonstrates problem-solving, active listening, negotiation, conflict resolution, group visitation, written and oral communication

Demonstrates organization and time management, and presentation skills

Able to manage, coordinate, and prioritize multiple activities concurrently with limited supervision & to adjust efficiently changing priorities

Knowledge of business process engineering methods

Knowledge and experience using multiple project management methodologies such as Waterfall, Iterative, and Agile

Ability to blend methodologies together in the right proportions to fit a project and business environment

Must be able to operate effectively in a changing environment with multiple priorities

Strong attention to detail, with the ability to follow-through

Excellent verbal and written communications skills

Strong analytical, planning, and organizational skills with an ability to manage competing demands

Bachelors degree in Information Technology, Information Systems or Computer Science, or equivalent experience

Experience with Healthcare Information Systems

Experience performing systems analysis, architecting technical solutions, and/or coordinating application development projects

Experience or knowledge with the Commonwealth of Virginia Information Security Standard, SEC 501

Experience with RFPs; creation, coordination, and review

Knowledge of relational databases (SQL), system development lifecycle (SDLC) methodologies Knowledge of quality assurance techniques, and change management procedures Demonstrates skill in project planning, requirements gathering, business analysis, business process mapping, procedural writing, process engineering Demonstrates problem-solving, active listening, negotiation, conflict resolution, group visitation, written and oral communication Demonstrates organization and time management, and presentation skills Able to manage, coordinate, and prioritize multiple activities concurrently with limited supervision & to adjust efficiently changing priorities Knowledge of business process engineering methods Knowledge and experience using multiple project management methodologies such as Waterfall, Iterative, and Agile Ability to blend methodologies together in the right proportions to fit a project and business environment Must be able to operate effectively in a changing environment with multiple priorities Strong attention to detail, with the ability to follow-through Excellent verbal and written communications skills Strong analytical, planning, and organizational skills with an ability to manage competing demands Bachelor's degree in Information Technology, Information Systems or Computer Science, or equivalent experience Experience with Healthcare Information Systems Experience performing systems analysis, architecting technical solutions, and/or coordinating application development projects Experience or knowledge with the Commonwealth of Virginia Information Security Standard, SEC 501 Experience with RFPs; creation, coordination, and review