Guest service agent

• Signs off the departing guest in accordance with applicable standards
• Sell rooms to guests who are not allowed in and be responsible for all active and day to day facilities issues
• Responsible for the cash count and cashing of checks and promissory notes in foreign currencies for the hotel guest in accordance with the credit policy
• Dealing with colleagues from all departments, particularly housekeeping, finance and reservations
• Ensure that the guest service desk is operationally prepared and stocked at all times to be available to guests as a point of contact
• Maintaining the privacy of all guests by ensuring that no details of guests are disclosed
• Demonstrate a full understanding of the hotel's policies, procedures, and service standards and have a thorough knowledge of the hotel's facilities and events