Graphic Designer

Job Summary:

A telephony technology engineering firm, is expanding and has an opportunity for a Senior Telecommunications Support Analyst, who can provide technical support and guidance to the Field Technicians performing installations at the client site throughout the ; This will involve instructing the Field Techs and the Technical Team with best practices to continue the company s goal of delivering exceptional ;

Albion s deep industry knowledge and expertise of telecommunications, wireless, IT, video and mobile network provides their clients a wide range of technology ; They are also providing solutions to companies to follow the FCC mandate ;

Duties/Responsibilities:

• The ideal candidate will have experience supervising and mentoring Field Technicians on-site and off-site performing telecom installations and resolving technical
• As first line response to Field Technicians, requires resolution of issue or escalation to senior management and following through to conclusion or next
• Requires excellent communication skills, both verbal and written, as well as strong documentation and follow-up ;
• Will be contributing to Knowledgebase, as well as creating and administering one-on-one training, small groups and
• Manages staff and assigns tasks to engineering and technical
• Strives to improve efficiency and sustainability of processes and product designs, and to reduce
• Secures the resources needed for teams to excel, including researching and proposing capital
• Advocates on behalf of team members by securing adequate resources for
• Maintains customer rapport by listening to and resolving concerns and answering
• Communicates technical information to non-technical stakeholders, including investors and potential
• Maintains high level expertise in field or
• Assures that processes meet quality and safety compliance
• Collaborates with other team leaders and
• Forges and maintains relationships with suppliers and
• Develops and manages information to support corporate decision

Required Skills/Abilities:

• Strong work ethic, interpersonal and customer service
• Hands-on experience with business telecom site surveys, installations and solving complex ; Expert-level knowledge of sector technology and
• Strong verbal and written communication skills, and conflict resolution
• Critical and strategic thinking; strong analytical and problem-solving
• Excellent organizational skills and attention to
• Excellent time management skills with a proven ability to meet
• Ability to function well in a high-paced and at times stressful
• Leadership, teambuilding, and mentoring
• Flexible thinking, including the ability to pivot and try new approaches when faced with
• Organizational, planning, and documentation
• Proficiency using presentation software to explain complex information to non-technical management personnel and other
• Ability to work on multiple projects in various stages simultaneously
• Proficient with MS Office (Word, Excel, Outlook), advanced spreadsheet skills, and related

Education:

• Bachelor s degree in technology/ telecommunications, management information systems, or related field or equivalent related experience

This position is hybrid, mostly in the office and remote as the business unit requires with planned