French and English Technical Support Specialist
Posted on :
05-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
05-04-2024
Job Description
Req ID : 2690935
- Provide first-line technical support to customers via various channels including phone, email, and chat.
- Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.
- Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
- Document and track customer inquiries, issues, and resolutions using our system.
- Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation.
Employment Type
Part Time
Department / Functional Area
Key Skills
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