Floor Supervisor
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2670786
- Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
- Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
- Consistently offer professional, friendly and engaging service.
- Lead and supervise the room attendant to perform the day-to-day operation of the department to ensure service standards are followed.
- Ensure guest room cleanliness and services as per department approved standards and Forbes 5-star standards.
- Provide courteous services to guests and respond promptly to guest enquires, complaints and requests, logging and notifying the proper areas and inform respective Managers promptly for any unusual activities.
- Participate & dispense when applicable daily briefing, daily warm up and department meetings.
- Ensure Room Attendants are informed daily about priorities in their section; Ensure Room Attendants are correctly informed on hotel information, standards and instructions.
- Is responsible for Issuing and collecting master keys and communication devices to guestroom attendants.
- Record attendance of floor team members and take the necessary action.
- Check all VIP rooms prior to arrival according to department & Forbes 5-star standards.
- Check physically all Front of House and Back of House such as corridor, lift landing, back stairs and take corrective action promptly if discrepancies are located.
- Inspect all occupied rooms and vacant rooms upon or before completion to ensure cleanliness and standards met.
- Ensure all departure rooms are checked and released promptly for re-let.
- Release all inspected vacant-clean rooms promptly.
- Perform daily scoring inspection and participate to appraisal process of the member place under his supervision.
- Check daily out of order room and up-date status of work.
- Monitor Room Attendants work progress of daily assignment.
- Spot check Room Attendants and ensure that proper cleaning procedures and steps are taken at all times.
- Follow up on all guest requests and provide prompt service with minimum delay.
- Supervise all special projects, i.e. mattress turning, renovations, general cleaning, etc.
- Raised work order for any repair maintenance required on the floor, public area, back of the house areas, and service areas. Report and Escalate to respective manager promptly when repairs are delayed.
- Check room attendant carts to ensure they are stacked adequately and neatly.
- Check and report all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to respective manager.
- Ensure linen supplies are adequately stocked on the linen shelves at pantries.
- Conduct floor linen inventory.
Employment Type
Full Time
Department / Functional Area
Key Skills
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