Field Service Representative

ob Description

CACI seeks a talented Field Service Representative to join our Advanced Solutions Group, within the National Security and Innovative Solutions Sector. We enable national security missions through creation and delivery of innovative, technology-centric solutions that provide decision advantage to our customers. Our client engagement processes, the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

This position maintains OCONUS Intelligence systems to provide FSR support for tactical fixed-site systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide training to military customers.

What You’ll Get to Do:

• Support deployed Intelligence system to maximize availability and build customer confidence and satisfaction
• Install, monitor and maintain system hardware/software
• Monitor system health and status on a daily basis. Includes central site and at least 5 remote sensors (Kuwait, Qatar, Bahrain, UAE, Iraq, KSA)
• Full time residence in Kuwait
• Travel to 2 sites per month for preventative maintenance
• Troubleshoots technical problems and issues to determine technical solutions; work within customer guidelines/process to implement solutions
• Provide operations and Maintenance training as required
• Support customer operations and System Administrator personnel
  • Fault Isolation/Resolution
  • Periodic Software upgrades
• Keep Program Management informed of system status at all times
• Manage Central Spare pool to ensure availability and accountability
• Travel to sensor sites to perform periodic maintenance, incident troubleshooting and re-fresher training
• Support customer course of action development for potential additional deployments of the system

You’ll Bring These Qualifications:

• Requires an active TS/SCI clearance

• Security+ certification

• Troubleshooting, HW maintenance and cable repair
• Linux System Administration
• Physically able to deploy and conduct the physical actions necessary to include lifting, racking and stacking equipment

These Qualifications Would be Nice to Have:

• 5+ years of Military experience
• Previous experience as a Field Support Representative
• Experience maintaining VSAT comms equipment
• SIGINT background
• Familiarity with Air Defense Operations, CAOC, link16, targeting