FBP City Manager

Leadership and Management

• Foster a culture of excellence in covered POS: ensure team members are engaged, motivated and performing their duties in accordance with the Chanel vision and mission.
• Deliver timely coaching and recognition as well as proper delegation according to are performance and individual capability.
• Work closely with HR in making hiring decisions and proactively help to find and retain talent, recommend external retail training curriculum if necessary.
• Be a role model for responsible POS by proactively leading by example.
• Drive learning culture via sharing of best practices for retail team on how we continue to outperform market and to maintain retail leadership.
  
  

Deliver Excellent Service

• Work with training team to identify opportunities on customer service within coverage.
• Work with CRM team and find out sales opportunities from customer resources.
• Get learning from customer complaint cases and set related rules on handling process for future cases.