Doorman

As a Doorman you are responsible to provide professional and customer-focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

•Offer consistently professional, friendly, warm and engaging service

•Ensure guests are greeted appropriately upon arrival in a warm manner

•Open car doors for arriving and departing guests and escort them to the lobby

•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request

•Forward all guest complaints or problems to the manager on duty

•Ensure that an effective handover is made between duty shifts

•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times

•Establish, promote and maintain good public relation while meeting or exceeding guest expectations.

.Maintains security by monitoring the movement of people in and out of buildings to identify intruders.

Secures premises and personnel by patrolling property

Other duties include keeping the entrance clean and monitoring surveillance equipment, and access points