customer service representative

Responsibilities:

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
• Responding to all tickets received through chats, calls, emails, in person, social media etc based on the SLA set.
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
• Act as a point of contact between field staff and customer to assist customers in emergency situations
• Document all call information according to standard operating procedures