Customer Experience Data Analyst

The Customer Experience Data Analyst supports Customer Experience strategy & planning with actionable data and insights to improve commercial performance.

• Collect analyze and interpret large sets of data related to inflight catering services Sales and advertisement performance.
• Tracking reporting and analyzing commercial KPIs including sales performance and trends ancillary sales online sales funnel etc.
• Tracking reporting and analyzing Customer Experience KPIs including inflight sales Cost and advertisement.
• Reporting Cabin crew individual Sales performance based on Inflight sales target for Flight Operations Finance Customer experience and Duty Free.
• Measurement of ROIs from new project
• Identify trends and insights that will help optimize our inflight catering offerings and advertising strategies.
• Develop and maintain data models reports and dashboards to monitor key performance indicators and trends.
• Collaborate with crossfunctional teams including Catering Cabin Services and Duty Free to develop datadriven recommendations for improving service quality and maximizing revenue.
• Conduct A/B testing and analyze the effectiveness of different catering options and advertising approaches.
• Stay uptodate with industry trends best practices and emerging technologies in data analysis and the aviation sector.
• Using databases and queries (Microsoft SQL) Excel Google Analytics and other statistical analysis tools to analyze internal and external customer data.
• Managing Customer Satisfaction Survey and other surveys and create monthly reports.
• Providing adhoc analytics requests.
• Analyse industry research reports covering quantitative and qualitative analysis when required.
• Maintain key market statistics database for use in reports & presentations.

Requirements and Qualifications:

• Bachelors degree in Data Science Statistics Mathematics Economics or a related field. Masters degree preferred.
• At least 3 years of experience in a data analysis role preferably within the aviation hospitality or advertising industries.
• Strong analytical and problemsolving skills with proficiency in data analysis tools (e.g. R Python SQL Tableau etc.).
• Excellent communication and presentation skills with the ability to convey complex data insights in a clear and actionable manner.
• Ability to work effectively in a team and manage multiple projects with varying priorities and deadlines.
• Knowledge of airline catering operations and advertisement strategies is an advantage.