Customer Care Operations
Posted on :
13-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 804783
- The responsibility to handle the creation of new flows for features, functions and technical aspects for zBot.
- Continuously benchmark zBot features and functions for performance and intelligence enhancements.
- Create and continually reviewing/maintaining successful customer journeys for smoother and effective zBot workflows by mitigating fallbacks that lead customers to non-digital channels.
- Perform daily health checks for zBot.
- Review customer evaluation and user feedbacks, CSAT KPIs, ratings and suggestions, and use this information to enhance zBot functions and workflows.
Employment Type
Full Time
Department / Functional Area
Key Skills
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