CONCIERGE AGENT
Posted on :
19-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
19-10-2022
Job Description
Req ID : 1637227
- Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
- Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
- Properly handle incoming and outgoing mail, telexes, packages and faxes.
- Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
- Keep the Chef/Head Concierge and senior management well-informed of any guests’ problems or complaints, and action taken.
- Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
- Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
- Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
- Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff. The ability to use the hotel computer system and phone system.
- Assist with front desk procedures, i.e. check-in, check-out, escorting, taking requests etc.
- Be trained and able to complete related roles, i.e. bell/door attendant, airport greeter etc.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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