Call Center Customer Service
Posted on :
01-05-2024
Employer Active
2 Vacancies
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Job Description
Req ID : 2431209
- Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.
- Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.
- Maintain Records: Accurately document customer interactions and transactions in the CRM (Customer Relationship Management) system.
- Product Knowledge: Develop a comprehensive understanding of company products/services to effectively assist customers.
- Adherence to Procedures: Follow established procedures and guidelines to deliver consistent and high-quality service.
- Upselling and Promotion: Identify opportunities to upsell products or services, contributing to revenue generation.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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