BIOMEDICAL ENGINEER/SERVICE ENGINEER

While a biomedical field service engineer’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:

Perform On-Site Equipment Repair

Biomedical field service engineers respond to service calls in order to perform on-site repairs. They conduct troubleshooting and provide technical support services, such as replacing needed equipment components. Once their work is completed, a biomedical field service engineer completes service reports, weekly logs, and expense reports.

Order and Install New Lab Equipment

A primary responsibility of biomedical field service engineers is installing new lab equipment. They are also responsible for assisting in the planning and purchasing of needed equipment. Biomedical field service engineers work with a customer’s technical specifications and evaluate what devices will best meet their needs.

Test Biomedical Equipment

Biomedical field service engineers design and develop biomedical equipment. They test the function of the equipment by taking detailed accuracy, selectivity, and sensitivity measurements. They calibrate groups of equipment to ensure overall quality control. Biomedical field service engineers monitor the equipment to make sure that its performance is in alignment with regulatory requirements.

Perform Preventative Maintenance

Engaging in ongoing preventative maintenance for medical equipment is a critical task for biomedical field service engineers. They ensure safe and optimal performance through routine inspections and in-service training with customers. They also coordinate maintenance schedules and quality control checks.

Provide Technical Customer Support

Biomedical field service engineers are responsible for providing quality customer service. They communicate their job progress to managers, and handle customer relationship issues. They help implement equipment changes according to customer laboratory policies and practices. Since they work in the field, biomedical field service engineers are often the first to share up-to-date information on pricing and devices.