Bell Man
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2670639
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
- Collect messages from Royal Service and record them in the recording book. Messages should then be delivered in the required standard time.
- Ensure that all deliveries for guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to guests, under the direction of the Bell Captain
- Undertake the duties and responsibilities of the Doorman, as directed by the Bell Captain and/or Guest Service Manager.
- Ensure all luggage is collected from guestrooms within the standard time
- Ensure that all luggage is delivered immediately as instructed by Reception/Front Office or Concierge and placed in the room to the correct standard
- Handle all guest property with extreme care
- To assist with room changes as directed by the Reception supervisor
- Ensure that all long term guest luggage is stored correctly and receipted in the correct manner
- Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager
- To assist in the departmental training of new colleagues
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
- Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity
- Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
- Maintain amicable and co-operative working relations with other departments in the Hotel.
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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