Assistant Manager Restaurant

Duties & Responsibilities:

To run a smooth and efficient shift in the restaurant ensuring all standards, policies and procedures are adhered to. This will include all the Shift Supervisors activities, plus all activities that impacts store QSC levels. This will include:

• Manage the crew training program and responsible for store personnel files
  
• Helps complete monthly store reports
  
• Assist in training of Service Experts and Managers Trainees
  
• Responsible for the training of Service Supervisors
  
• Assist the store manager in the control of all P&L line items and helps to budget and control assigned tasks
  
• Maintain spare parts inventories (if applicable)
  
• Responsible for all equipment
  
• Manage crew incentives
  

Nature and Scope:

This position, reports to the Restaurant Manager. Reporting to the Assistant Manager are crew members, Service Experts and Shift Supervisors, all part of the Crew Ladder Positions. He is also expected to work well under pressure and with a heavy workload in a variety of schedules to include nights, weekends and holidays

Requirements

Good written, verbal and interpersonal skills, as well as a command of the English Language are required.

He is expected to have completed the following Certification Program: B.M.T.

The B.M.T. (Basic Management Training) includes the following:

Food Safety

Time Management

Crew Training

Management Accountabilities

Stress Management

Product Quality

Customer Delight

Communications

Situation Management Game

Production Control

Equipment Trouble Shooting

Legal Compliance

Management Control

Safety /Security

Skills/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed are representative of the knowledge, skill and /or ability required

Experience Year/Area:

• Minimum 2-3 years experience in field management role within similar QSR environment
  
• Personal Effectiveness / Interaction Leadership, influence and communication, conflict resolution, teamwork
  
• Results Orientation / Execution problem solving, decision making, planning, performance management
  
• Business / Technical Excellence strong business acumen, specialized knowledge, stakeholder/customer focus
  
• Strategic Thinking strategic foresight, global thinking
  
• Ethics and integrity
  
• Commitment and drive
  
• Appreciation of diversity
  
• Enthusiasm