Account Manager Software - iHorizons

Job Summary

Customer Relation Management

• Act as a single point of contact for the Key Account customer at all time.

Bidding Cycle Management

• Identify the information and resource requirements for initial inquiry preparing proposals customer evaluation and supplier selection.
• Responsible for the accuracy and quality of the end proposal and bid package.
• Follow up with clients and act on successfully winning submitted bids.

Project Implementation

• Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Be involved from the project kickoff meeting until final project signoff.

Recurring Service / after sales support

• Ensure satisfactory resolution of all support requests.
• Coordinate the work of technical support teams to provide customers with the different services they need.

Responsibilities on a regular/ ongoing Basis

• Determine the most crucial needs of the customer and carry them out to ensure that they receive firstclass customer care and service.
• Handle daily customer management operations and provide timely resolution for customer issues and complaints using problemsolving experience in implementation.
• Entertain customers as and when necessary in order to build a strong relationship with the customer.
• Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies.
• Focus on maintaining relationships with technical decisionmakers such as the chief information officer information technology director and information technology manager on a daytoday level.
• Supply senior management with regular reports on customer revenue and variances in line with targets agreed in Business Plan.

Account Administration

• Carry out continuous market analysis and research on the dynamics of the account.
• Drive account management and influence organizational engagement resulting in footprint expansion.
• Keep abreast of the developments from the clients side as well as the market in which the client operates.
• Own the contract and contract renewals for new work for an existing client.
• Follow up on invoices and be responsible for payment collections.
• Thorough understanding of the history of our relationship with the customer. This includes:
• Full understanding of all current and old contracts signed with the customer.
• Complete knowledge of the services we provide and the cost structure.

Upselling and CrossSelling

• Prepare a full account development plan in order to identify all aspects of the customers business in terms of revenue requirements opportunities risk etc. and maximize business opportunity.
• Identifying and developing new leads from existing accounts.
• Actively seek to increase the services offered to the customer and may be expected to increase the income generated by crosssell and upsell.
• Manage conflicts and come up with effective negotiation and sales strategies.
• Promote all iHorizons products/services as they become available.
• Ensure preparation of product specification and project initiation.
• Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business.
• Prepare briefings on the business technical and financial benefits of technology and collaborate with customers to develop customized solutions.
• Ensure that all the logistics related to proposal submission are in place.
• Use iHorizons CRM to log and update all activities and generate sales reports.

Skills

• 35 years of Account management/Sales experience in IT Services domain.
• Proven Account Management skills required in order to create maintain and enhance customer relationships.
• Technical competence (understand software hardware networks etc.).
• Experience in preparing quality proposals and bids.
• Should possess strong ProblemSolving Skills.
• Good business sales and marketing skills.
• Good negotiation skills and customer service skills.
• Creative and critical thinking skills.
• Strong written and verbal communication skills in both English and Arabic.
• Good networking skills.
• Strong executive presence.
• Extremely presentable with pleasing personality.