Manager - Business Performance
Posted on :
20-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2464325
- Define Key Performance Indicators for the verticals to measure performance in line with industry benchmarks that covers all levels within the function
- Define Service Level and Reverse Service Levels for all the delivery channels and services.
- Roll out the KPIs and SLAs after necessary approvals.
Monitoring & Dashboards
- Manage creation of Reports, dashboards to create visibility on KPIs and SLAs
- Automate reports and dashboards to provide real time, efficient and accurate data to key stakeholders
- Display performance dashboards using the monitors for realtime compliance for the towers as well as team members in the department
- Create internal customer performance dashboards for the services delivered and the metrics that support customer functions deliverables
Employment Type
Full Time
Department / Functional Area
Key Skills
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