Doorman
Posted on :
23-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2657869
- Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Co-ordination and information with the Concierge, Front Office and other departments.
- To effectively handle all guest requests.
Employment Type
Full Time
Department / Functional Area
Key Skills
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