Customer Service Jobs in Dubai - Vacancies in Apr 2020 | Drjobs.ae

344+ Customer service Jobs in Dubai

Customer service can be defined as the act of supporting the customer by providing professional, high quality, and helpful service before, during, and after the customer’s needs are met. This support can be provided face-to-face or through different media such as live chat customer service, social media customer service, Email support, or Phone support. Companies, nowadays, value their customers by presenting customer-oriented services because customer service can make or break the company’s reputation. So, Customer service jobs in Dubai are in high demand.... Read More

 With the booming employment sector in Dubai, you have a great chance, as a job seeker, to get a customer service job in Dubai because it becomes an essential department in each company. Also, you can choose between working in a full time customer service or a part time customer service job in Dubai.

Support specialists, customer support specialists, guest service agents, call center agents are all different titles for customer service representatives. Customer service jobs are available in all industries in Dubai, such as tourism, digital marketing, call centers, retail, and banking. There are customer service jobs for experienced professionals and freshers as well.

 

What are the popular customer service jobs in Dubai?

  • Customer service representative jobs in Dubai
  • Customer service executive jobs in Dubai
  • Customer service associate jobs in Dubai
  • Customer service team leader jobs in Dubai
  • Customer service manager jobs in Dubai
  • Customer service coordinator jobs in Dubai
  • Customer service jobs in Dubai banks
  • Customer service jobs in Dubai Metro
  • Customer service call center jobs in Dubai

 

What are the popular industries for customer service jobs in Dubai?

 

Where can job seekers find customer service jobs in UAE?

 

What is the job description of a customer service representative?

  • Ensure customer satisfaction and provide professional customer support.
  • Communicate with customers through various channels.
  • Process orders, forms, applications, and requests.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take or processing orders for a product or service.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.

 

What are the top 10 companies hiring customer service representatives in Dubai?

  • Etisalat
  • FAB
  • DU
  • FlyDubai
  • Emaar
  • Dubai Mall
  • Chalhoub Group
  • Al Tayer Group
  • DAMAC Properties
  • Sharaf DG

 

What are the qualifications required for customer service jobs?

  • High school diploma/ University Degree
  • Familiarity with office software and phone systems
  • Fluency in Arabic and English
  • Familiarity with CRM systems
  • Minimum of 2 years of work experience in customer support

 

What are the personal skills required to be a customer service representative?

  • Good English communication skills
  • Ability to work under pressure
  • Knowledge of the product
  • Problem-solving skills
  • Market knowledge
  • Documentation skills
  • Excellent customer service skills
  • Attention to details
  • Ability to read customers
  • Persuasion skills
  • Closing ability
  • Willingness to learn

 

What is the salary range of customer service representatives in Dubai? 

The average salary for customer service representatives varies widely depending on the years of experience and workplace. While a person who works in the call center or customer service in Dubai can earn around 8,670 AED to 21,700 AED, the average salary of a customer service manager in Dubai starts from 10,600 AED to 34,700 AED.

*All salary ranges according to salaryexplorer.com

 

What are the working hours for customer service in Dubai? 

As per the UAE Labor Law, the working week in Dubai varies between 40 and 48 hours, depending on the company’s policy. The working day reduced to 6 hours in the month of Ramadan. Some businesses, hotels, and cafes may extend the working day to 9 hours after getting approval from MOHRE. In general, Customer service representatives have to work night shifts, on weekends, and during holidays.

 

What are the benefits of getting a customer service job in Dubai?

  • The most prominent benefit is that all salaries in Dubai are tax-free.
  • The job is lucrative since there are bonuses and commissions over the basic salary.
  • In almost all customer service jobs, there is NO experience required.
  • There are many industries in which you can work as a CSR.
  • Professional growth.
  • Expatriates will have a work permit and residence visa.
  • Lucrative salary package including monthly bonus, profit share, housing allowance, transportation or cash alternative, annual leave, annual travel ticket, and end of service benefit.

 

Below is a comprehensive list of the latest Customer service jobs in Dubai. The list includes job roles, description, salary range, responsibilities, and more details.

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Job Key Details Manage complaints and queries quickly through providing appropriate first contact resolution and escalate issues that may arise Settle product or service problems through clarifying the customer's complaint and ensure timely and effective resolution Route calls and emails to the ...

Posted March 31,2020 Key Skills : Not Mentioned

Identifying new opportunities Liaising with customers Processing customer orders Supporting sales and development departments Dealing with adjustments Escalating any complaints Job Requirements Good communication skill Hiring Female candidates only Should have Time management skills Degree ...

Posted March 31,2020 Key Skills : Not Mentioned
Experience4 Years
Salary Negotiable

Key Accountabilities: Greet and welcome all visitors and guests to the facility by providing warm and professional hospitality on arrival. Act as the first point of contact for those arriving to Seddiqi Holding HQ. Manage the needs of visitors and guests on arrival. Ensure awareness of the reason fo ...

Posted March 31,2020 Key Skills : Not Mentioned

To communicate and coordinate with other departments and superiors in order to fulfill customers' needs. The first point of customer contact for general inquiries, like product availability, pricing, shipment scheduling, etc. To ensure efficient delivery of excellent customer service through acc ...

Posted March 31,2020 Key Skills : Not Mentioned

What’s on Your Plate? (Role Summary / Responsibilities)Summary: The job will be instrumental in shaping the customer experience for our end-users who are ordering the food and for the Riders on the platform. The work will be focused on: ● Reducing the defect rate for key countries in our net ...

Posted March 31,2020 Key Skills : Not Specified

Job Qualifications and Experience Should hold a university Degree in any business related course Demonstrated experience as a telesales representative or other sales or customer service representative Excellent knowledge of relevant computer programs and telephone systems Demonstrated track record o ...

Posted a week ago Key Skills : Not Mentioned

Job Key Details: Ensure clients receive excellent services at all times Maintain sanitation and orderliness of the working area Attend to all incoming telephone calls Handle all enquiries in a professional and courteous manner Serve as the first point of contact for guests and employees Obtain feedb ...

Posted a week ago Key Skills : Not Mentioned

Job Details Handling customer complaints and concerns in a professional manner Providing excellent customer service at all times Proactively providenbspcustomersnbspwith accurate product &pricing information Providing assistance by telephone to customers and business partnersnbsp nbspnbs ...

Posted a week ago Key Skills : Not Mentioned

Job Key Details: Respond to calls professionally to provide information on products as well as services Handle customer feedback on email, in person or phone Generate weekly as well as monthly customer care reports and share with the manager Create and implement customer service policies Monitor to ...

Posted a week ago Key Skills : Not Mentioned

Smart / Presentable and Good Looking Attractions Cast Members are responsible for greeting Guests, loading and unloading attractions, operating attraction systems, delivering narrations of varying lengths and providing audience control.Attractions hosts and hostesses may also have the opportunity to ...

Posted a week ago Key Skills : Not Specified

Job Key Details: Attend to special requests and complaints of customers Manage information to customers browsing the company websites during store discovery, order and checkout Quickly attend to customer inquiries Maintain a positive, empathetic and professional attitude towards customers Maintain r ...

Posted a week ago Key Skills : Not Mentioned

What’s on Your Plate? (Role Summary / Responsibilities)Summary: The job will be instrumental in shaping the customer experience for our end-users who are ordering the food and for the Riders on the platform. The work will be focused on: ● Reducing defect rate.● Supporting the teams to buil ...

Posted a week ago Key Skills : Not Specified

Desired Skills and Experience Bachelor's degree holder Excellent oral and written communication skills Proficient with Excel Must have strong motivation towards success Must be organized and have strong attention to detail Must have high level of self-discipline, patience and persistence ...

Posted a week ago Key Skills : Not Mentioned

Desired Skills and Experience Bachelor's degree holder Must have at least 1 year experience in customer service Excellent oral and written communication skills Confident with a can-do attitude Must have high level of self-discipline, patience and persistence Must be flexible and can easi ...

Posted a week ago Key Skills : Not Mentioned

Job Title: Relationship Officer Location: Dubai, U.A.E Nationality: Indian (As per client requirement) Gender: Male Salary + Attractive Incentives Minimum 1 year experience in outdoor sales in a banking sector is mandatory Home country/ UAE experience considered. ...

Posted a week ago Key Skills : Not Mentioned

Job Key Details Ensure the achievement and maintenance of agreed customer service levels and standards Assist in entering accurate information into the database Speak to supervisors regarding database issues if encountered Liaise effectively with customers in a professional and friendly way Settle a ...

Posted a week ago Key Skills : Not Mentioned

Tele marketing & Customer Service Executive Job Opportunity in United Arab Emirates. Wanted Tele marketing & Customer service Executive in Dubai Applicants required should be having at least 1 to 2 years of working experience in the same domain Candidates wanted must be in the possession of ...

Posted a week ago Key Skills : Not Mentioned

JOB REQUIREMENTS Applicants of any gender and nationality are welcome to apply. Working experience of 1 to 2 years as a Customer Service Executive is required. Should have good computer skills with proficiency in Microsoft Office applications. Should have remarkable interpersonal and communication s ...

Posted a week ago Key Skills : Not Mentioned
Experience2 Years
Salary Negotiable

Job Qualifications and Experience The jobseeker should preferably hold a relevant Bachelor's Degree Friendly personality Good communication skills Ability to meet guest customer expectation Highly hospitable Application Procedure: All qualified candidates are encouraged to upload their recently ...

Posted Few days ago Key Skills : Not Mentioned

Job Key Details: Welcome guests during their check-in Provide detailed information concerning arrivals and room requirements Attend to guest complaints and concerns in an efficient and timely manner Offer excellent customer service as per hotel standards Give out rooms to all arriving guests Make su ...

Posted Few days ago Key Skills : Not Mentioned