IT Service Desk L1 (Dubai)

Dubai - UAE

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.

Responsibilities:

Receiving and resolving user requests within the scope of IT support.
Preparing user equipment and performing diagnostics before sending devices for repair.
Creating and maintaining up-to-date user instructions and documentation.
Managing access to internal services and applications.
Administering the corporate messaging and email systems.
Maintaining accurate IT asset inventory records and ensuring proper documentation.
Assisting with device management and troubleshooting.
Supporting the setup maintenance and enhancement of audio-visual systems in meeting rooms.

Requirements:

Strong interpersonal and communication skills with the ability to interact effectively with both technical and non-technical users.
Proficiency in operating systems (Windows macOS Linux) including installation maintenance and troubleshooting.
A responsible detail-oriented approach to assigned tasks.
Hands-on experience managing global corporate IT systems (e.g. Google Workspace mobile device management tools such as ManageEngine and identity providers such as Okta).
Excellent problem-solving abilities and experience diagnosing and resolving technical issues.
Strong written and verbal communication skills.
Experience working with IT Asset Management systems.
Ability to work independently in a self-driven role within a technology-focused environment.
Experience troubleshooting hardware software and network-related issues.
Familiarity with networking fundamentals (TCP/IP VPN etc.).
Basic understanding of internet telephony technologies.

Will be an advantage:

Solid knowledge of networking concepts (LAN/WAN DHCP DNS etc..
Understanding of ITIL principles.
Experience working with Jira and Confluence.
Proficiency with Mobile Device Management (MDM) tools and identity platforms like Okta.
Experience selecting installing and configuring audio systems in meeting rooms.

What you will get in return:

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

Work-Life Harmony: Join a company that genuinely cares about you -because your life outside of work matters just as much as your time on the clock.

Annual Performance Bonus: Your hard work doesnt go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

Generous Time Off: Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

Employee Referral Program: Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

Comprehensive Health Benefits: Weve got your back with a medical insurance plan. Plus location-specific benefits and perks!

Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent initiative and creativity. Work alongside one of the most brilliant teams in the industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Responsibilities:

Receiving and resolving user requests within the scope of IT support.
Preparing user equipment and performing diagnostics before sending devices for repair.
Creating and maintaining up-to-date user instructions and documentation.
Managing access to internal services and applications.
Administering the corporate messaging and email systems.
Maintaining accurate IT asset inventory records and ensuring proper documentation.
Assisting with device management and troubleshooting.
Supporting the setup maintenance and enhancement of audio-visual systems in meeting rooms.

Requirements:

Strong interpersonal and communication skills with the ability to interact effectively with both technical and non-technical users.
Proficiency in operating systems (Windows macOS Linux) including installation maintenance and troubleshooting.
A responsible detail-oriented approach to assigned tasks.
Hands-on experience managing global corporate IT systems (e.g. Google Workspace mobile device management tools such as ManageEngine and identity providers such as Okta).
Excellent problem-solving abilities and experience diagnosing and resolving technical issues.
Strong written and verbal communication skills.
Experience working with IT Asset Management systems.
Ability to work independently in a self-driven role within a technology-focused environment.
Experience troubleshooting hardware software and network-related issues.
Familiarity with networking fundamentals (TCP/IP VPN etc.).
Basic understanding of internet telephony technologies.

Will be an advantage:

Solid knowledge of networking concepts (LAN/WAN DHCP DNS etc..
Understanding of ITIL principles.
Experience working with Jira and Confluence.
Proficiency with Mobile Device Management (MDM) tools and identity platforms like Okta.
Experience selecting installing and configuring audio systems in meeting rooms.