Head of Service Repairs and Material Handling

The Head of Service Repairs and Material Handling is a senior leadership role within the frontline organization responsible for enabling consistent efficient and customerfocused service repairs. This position oversees repair offering and commercialization repair tendering repair pricing materials and spare parts support inspection report analysis and repair coordination teams while ensuring strong collaboration with service sales service operations customer service regional leadership and other commercial stakeholders. The role reports to the Service Director Middle East Africa and Türkiye.

Key responsibilities for this position:

• Lead the centralized Service Repairs team covering repair offering and commercialization repair pricing repair tendering material and spare parts support inspection report analysis and repair coordination

• Lead end-to-end material (spare parts) handling processes and ways of working on the frontline level in alignment with Global Spares Supply ensuring the availability pricing and flow of spare parts are working smoothly for Service operations

• Define and execute the service repairs strategy in alignment with regional and global objectives

• Represent service repairs in strategic planning and decisionmaking forums

• Support customer discussions when required particularly for complex repairs tender clarifications or material feasibilityrelated topics

• Partner with regional directors and peer leaders (e.g. Service Sales Service Operations Customer Service) to ensure coordinated efforts that drive profitability productivity and customer satisfaction

• Develop and maintain repair offering and pricing ensuring alignment with global frameworks and local market needs. Collaborate effectively with relevant global and crossBL stakeholders

• Ensure compliance with commercial technical and offering governance policies pricing guidelines inspection report requirements repair processes and data quality standards

• Act as a key enabler for the centralized repairs tendering teams by ensuring they have the guidance tools and resources needed to succeed

• Advance datadriven decisionmaking through accurate reporting and performance analytics

• Support target setting and KPI followup related to repair volumes customer outcomes and commercial performance. Lead FL repairs efficiency management and tracking and ensure incentives are clear according to the annual process

• Lead coach and develop managers and team leaders to build a highperforming customercentric organization. Foster a culture of collaboration accountability and continuous improvement

• Lead crossfunctional projects and improvement initiatives across processes IT tools and performance management to strengthen repair efficiency and ways of working.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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