Call Center Quality Specialist- minimum 12 years experience required
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Job Summary
Strong technical understanding of contact center systems and technologies.
Familiarity with Dubai Government service indicators and quality standards including the Dubai Model and 360 Services.
Experience in developing and updating service delivery standards.
Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.
Good knowledge of excellence policies and related frameworks.
Qualifications :
Minimum 12 years of relevant experience in Contact Center operations and customer service environments.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and p ... View more
