Senior Customer Success Manager UAE
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Job Summary
About Us
At Were Building the Most Impactful Healthcare Company on Earth
We believe that access to a great doctor is a basic human right. Today thats not a reality. Delays misdiagnoses administrative chaos and burnout plague the system.
Our Mission
One Human One Doctor.
We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented world-class models and deployed in real-world care.
What Youll Do
Own the client relationship: build deep partnerships with C-suite VPs directors and clinical leaders; run all client meetings check-ins and QBRs.
Lead outcomes: define success metrics build adoption plans and ensure our clients win
Drive expansion: identify opportunities ensure pilots are successful demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved increased revenue staff satisfaction).
Playbook building: Build the playbook for how we consult and support our highest value accounts
Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients
What You Must Bring
6 years in client-facing roles serving C-suite / VPs / Directors running high-stakes meetings and influencing outcomes.
Evidence you can create trust fast deliver results and keep executive stakeholders aligned.
Preferred backgrounds: high-growth B2B startup experience ex-founders management consultants and client-facing finance roles
You operate like an owner and take extreme accountability.
Youre metrics-driven prioritize relentlessly and own results end-to-end.
Willingness to travel up to 20% for in-person client meetings and industry conferences
First-Month Focus
Master Sullys product understand our clients clinical workflows and build a point of view on what winning looks like for each strategic account.
Establish executive cadence: stakeholder map success metrics meeting rhythm and a success plan for each of your accounts
Deliver at least one visible client win (adoption lift workflow unlock expansion path)
Why Join
Revolutionizing the antiquated $800B Healthcare market
60% Ex-founders who have built scaled exited. We hire A-players
Speed matters: we operate with urgency autonomy and ownership
Youll work on real first-of-their-kind problems at the edge of AI and medicine
Your work directly unlocks doctors to reclaim their time and patients get better faster care
is an equal opportunity addition to EEO being the law it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability or other protected status such as race religion color national origin sex sexual orientation gender identity genetic information pregnancy or age. prohibits any form of workplace harassment.
Required Experience:
Manager
Key Skills
About Company
Sully.ai saves doctors time with an AI team: Nurse, Receptionist, Scribe, Med Asst, Coder & Pharmacy Tech—seamless handling check-in to prescriptions.
