IT Service Management Jobs in UAE

Job Description Roles & Responsibilities Implement IT service management processes and best practices. Identify opportunities for service improvement and implement changes. Monitor IT service performance to ensure it meets established standards. Generate reports on service performan More...

Lead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, eventually manage hosted IT resources and support global IT projects in respect of H More...

esponsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effici More...

Researches and develops solutions for standard software and hardware questions, issues, problems and failures. Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well a More...

YOUR TASK To deliver the configured machine to the user, connect to the network and ensure that the user is satisfied with the service provided. To provide the user with basic training to utilize the PC or operations equipment and avoid future problems. To respond with the appropriate More...

Job PurposeThe Engineer is responsible to enhance the monitoring of the BusinessCritical applications of the enterprise and align with the standards and policies defined by the Enterprise Tools and CSI department. The Engineer will serve as an SME to increase the tools adoption define More...

Provide technical assistance to students, faculty, and staff in the areas of administrative, academic, classroom, and labs. Resolve IT issues and requests reported by the AUS community, providing both hands-on support and assistance. Ensure timely resolution and minimal impact on More...

Roles and responsibilities The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (loca More...

The IT Managed Services PreSales Manager is responsible for supporting sales efforts by designing proposing and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy working closely with sales teams sol More...

We are seeking a motivated and customerfocused L1 IT Support Specialist to provide firstline technical assistance to users. The role involves troubleshooting IT issues escalating complex problems to higher support levels and ensuring efficient operations of IT systems.Key Responsibili More...

Lead the delivery of IT services in accordance with agreed-upon SLAs, to meet business requirements and ensure high levels of customer satisfaction. Develop and implement IT service management strategies, policies, and procedures in alignment with industry best practi More...

Job Overview:We are seeking a dedicated and skilled IT Tech Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to users maintaining hardware and software systems and ensuring the smooth operation of IT infrastruc More...

Roles and responsibilities Support and maintain the Embassy network in accordance with the PWS/SOW. Provide help desk support to staff and subcontractors as required. Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance. Accounts may include More...

Eaton has been a key player in the Middle East for 40 years. This July we announced the construction of a new sustainable campus in Dubai which will bring together our commercial manufacturing and support functions providing room for future growth. About EatonEaton is a power manageme More...

Roles and responsibilities Infrastructure NOC, ITIL, Team management Required Qualifications Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC. Technical Skills: Extensive knowledge of networking co More...

A new role Senior IT Helpdesk Support Analyst interested in working in a standalone role working in a quite demanding work environment. You will primarily be responsible for providing desk stop support remote and onsite to all employees in the UAE. Reporting directly to the Regiona More...

Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell) Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impac More...

Responsibilities: Installing and maintaining operating environments. Monitoring these operating environments. Responding effectively and speedily to any problems. Maintaining a professional demeanor with clients and colleagues. Providing training and support. Ensuring operatin More...

Responsibilities: Assisting in establishing a Project Management Office to oversee multiple projects. Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements. Outlining, defining, and initiating the project. Implementing docume More...

Roles & Responsibilities Senior IT Project Manager is responsible for overseeing all aspects of any project in a company s IT department Develop IT: Governance, Cost Model, Service Catalog Qualification: Experience in software delivery and solution design Extensive knowledge in IT g More...