ICT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Closing date: 24/02/2026
Number of positions: 1
Recruiter name:Siva Krishna Bonda
Reference number: 67594
Mediclinic Corporate Office Dubai Dubai United Arab Emirates
MAIN PURPOSE OF JOB
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
KEY RESPONSIBILITY AREAS
Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
Maintain service records and their resolution in the IT Service Management tool
REQUIRED EDUCATION
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations will be an advantage
REQUIRED EXPERIENCE
At least 1 years experience in an ICT support service environment
REQUIRED JOB SKILLS AND KNOWLEDGE
- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident Change Problem and Request management
All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family
Required Experience:
IC
Key Skills
About Company
Mediclinic is focused on providing acute-care, specialist-orientated, multi-disciplinary healthcare services. The Group takes a sustainable, long-term approach to business, putting patients at the heart of its operations and consistently delivering high-quality healthcare services.
