Job Summary

Required Skills & Experience

58 years of experience as a Business Analyst in the Banking domain

Strong understanding of CRM system customer 360 customer servicing journeys workflows sale and campaign modules.

Ability to understand surround systems of the bank and integration approach with CRM.

Solid technical knowledge in SQL / Database concepts Data mapping & transformation

Experience writing BRDs FSDs user stories acceptance criteria and process flows.

Strong experience in UAT coordination test case preparation and defect lifecycle management.

Hands-on experience working with Agile/Scrum methodologies (Jira / Azure DevOps).

Nice to Have

Experience with MS Dynamics 365 MS Power Platform.

Experience in performance testing user training and SOP preparation.

Certifications: CBAP Scrum Master/Product Owner CRM certifications.

Key Competencies

Analytical thinking and problem-solving

Attention to detail

Excellent communication & documentation skills

Ability to work with cross-functional teams

Stakeholder management and negotiation skills

Required Skills & Experience 58 years of experience as a Business Analyst in the Banking domain Strong understanding of CRM system customer 360 customer servicing journeys workflows sale and campaign modules. Ability to understand surround systems of the bank and integration approach with CRM. Solid...