Service Quality Controller

Black & Grey HR

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profile Job Location:

Dubai - UAE

profile Monthly Salary: AED 5000 - 5000
profile Experience Required: 1-3years
Posted on: 2 hours ago
Vacancies: 1 Vacancy

Job Summary

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach the company is seeking a Service Quality Controller to ensure consistent service standards drive process improvements and enhance customer satisfaction.

Key Responsibilities

- Monitor daily service activities to ensure compliance with quality standards SOPs and SLAs.
- Conduct service quality audits and analyse KPIs and customer feedback.
- Identify gaps and implement corrective and preventive actions.
- Prepare concise quality reports for management review.
- Handle service-related customer concerns and ensure timely resolution.
- Work closely with operations and customer support teams to support continuous improvement and compliance.


Requirements

- Bachelors degree in Business Operations or a related field.
- 25 years of experience in service quality QA or operations.
- Strong analytical reporting and problem-solving skills.
- Customer-focused with good coordination and communication abilities.
- Quality / Six Sigma certification is a plus.


Benefits

- Attractive Salary Benefits


Required Skills:

- Preferably a Bachelors degree in Business Marketing Engineering or related disciplines. - A proven track record in business development sales or marketing coupled with an extensive network within the UAEs MEP consulting lighting design specifier and real estate development communities. - Exceptional communication negotiation and relationship-building skills. - In-depth knowledge of LED lighting products and their diverse applications - A self-starter attitude driven by results and capable of autonomous work. - Familiarity with UAE construction and lighting industry norms and regulations.

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach the company is seeking a Service Quality Controller to ensure consistent service standards drive proce...
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Company Industry

IT Services and IT Consulting

Key Skills

  • Organizational skills
  • Calipers
  • Adobe Acrobat
  • Computer Skills
  • Construction Experience
  • GCP
  • ISO 9001
  • Business Management
  • Conflict Management
  • OSHA
  • Quality Control
  • Curriculum Development

About Company

Black & Grey HR

0-50 employees

Company Logo

Black & Grey HR is a talent acquisition company that can redefine the concept of ‘experience’ in the recruitment process & build great employer brands. We understand that technological advancements, including mobile internet, social media, automation and artificial intelligence, are ... View more

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