Job Summary

Description

Apt Resources is looking for an experienced IT Manager / IT Administrator to lead our clients IT operations and ensure the smooth functioning of all IT systems and services within our organization in .

This role will be responsible for Wi-Fi email hardware CRM domains hosting and data security while ensuring smooth day-to-day IT operations in Business Bay Dubai UAE .

Responsibilities:

1. Wi-Fi Management

Regularly review and update Wi-Fi security protocols.
Change network passwords as required.
Monitor network traffic for any suspicious activity (Monthly/Quarterly).

2. Email Management

Create and configure new employee email accounts.
Provide setup instructions for approved devices.
Manage standardized company email signatures (Ongoing/As needed).

3. Laptop & Device Configuration

Set up and configure laptops and devices in line with company policy.
Install and maintain company-approved software.
Manage user access rights to prevent unauthorized admin privileges.
Ensure all devices have active antivirus and encryption enabled.

4. Domain & Hosting Management

Renew domain registrations annually.
Manage DNS configurations and hosting provider services.
Oversee hosting operations to ensure uptime performance and security.

5. CRM & Application Management

Create and update CRM user accounts and permissions.
Manage role-based access and review permissions (Monthly/As needed).
Monitor CRM data integrity and security.
Oversee CRM automation and process configuration.
Manage company applications and user accounts.
Basic programming knowledge preferred: PHP JavaScript/jQuery Smarty/HTML Linux MySQL.

6. Security Audits & Risk Management

Conduct quarterly IT security audits to identify vulnerabilities.
Implement corrective measures and report findings to management.

7. Hardware & Infrastructure Maintenance

Perform regular maintenance on company hardware servers and networking equipment.
Ensure CCTV and surveillance systems are operational.
Configure and maintain Smart screens in meeting rooms.

8. Data Backup & Recovery

Perform daily backups of critical company data.
Test recovery procedures quarterly.
Ensure compliance with company backup and disaster recovery policies.

Routine Activities

Daily:

Respond to employee IT support requests.
Verify successful completion of system backups.

Weekly:

Review and close outstanding IT support issues.
Update IT asset and inventory records.

Monthly:

Review Wi-Fi security and monitor traffic.
Audit CRM user permissions.
Apply system and application updates and patches.

Quarterly:

Conduct comprehensive IT security audits.
Test disaster recovery and backup restoration procedures.
Review and refine CRM configurations and processes.

Annually:

Renew company domain registrations.
Conduct comprehensive hardware maintenance.
Evaluate hosting provider performance and contracts.

Requirements

Bachelors degree in Computer Science Information Technology or related field.
Proven experience as an IT Manager or IT Administrator with a minimum of 5 years of experience in IT roles.
Hands-on expertise with Windows/Mac Office 365/Google Workspace MySQL PHP Linux basics.
Excellent leadership communication and interpersonal skills.
Familiarity with CRM management DNS hosting and backup solutions.
Proficient in IT service management tools and methodologies.
Relevant certifications (e.g. ITIL Cisco Microsoft) are a plus.

Benefits

Salary: AED 6000 to AED 7000

Required Experience:

Unclear Seniority

DescriptionApt Resources is looking for an experienced IT Manager / IT Administrator to lead our clients IT operations and ensure the smooth functioning of all IT systems and services within our organization in . This role will be responsible for Wi-Fi email hardware CRM domains hosting and data sec...