Hostess (All Day Dining) | Waldorf Astoria Dubai Palm Jumeirah
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
What are we looking for
A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Previous guest service experience in a luxury hotel or high-end restaurant environment
- A warm gracious personality with a polished and professional appearance
- Strong interpersonal skills with the ability to anticipate guest needs and create a welcoming atmosphere
- Excellent communication skills and confidence in handling guest enquiries and reservations
- Strong organizational skills with attention to detail in managing reservations and seating flow
- Accountable reliable and able to remain composed in a fast-paced environment
- A genuine commitment to delivering exceptional guest experiences
- Ability to work efficiently under pressure while maintaining luxury service standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in an all day dining or high-volume luxury restaurant setting
- Familiarity with reservation management systems
- Previous international experience
- Passion for delivering exceptional levels of guest service
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalizedattention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!
EOE/AA/Disabled/Veterans
A Hostess (All Day Dining) with Waldorf Astoria Hotels & Resorts is responsible for welcoming guests and managing the dining arrival experience ensuring seamless reservations coordination and an exceptional first impression within the hotels all day dining restaurant.
What will I be doing
As a Hostess (All Day Dining) you are responsible for greeting guests and serving the needs of guests who experience the hotels all day dining restaurant. A Restaurant Hostess is also responsible for organizing and maintaining order within the restaurant reservations area including the logging of bookings and enquiries. Specifically you will be responsible for performing the following tasks to the highest standards:
- Follow the telephone and reservations standards as per standard operating procedures (SOP) and respond to bookings and all enquiries professionally
- Greet all guests according to luxury service standards and escort them to their allocated tables ensuring a smooth and personalized arrival experience
- Coordinate table seating in line with the daily table plan service flow and operational requirements
- Introduce guests to the assigned service team member in accordance with SOP
- Ensure that the logbook is completed accurately after each service period including guest preferences and relevant service notes
- Maintain an immaculate and well-organized hostess desk at all times
- Ensure the reservation system is kept up to date with accurate guest details preferences and special occasions
- Prepare menus promotional materials and daily briefing notes prior to each service period
- Demonstrate knowledge of restaurant menus beverage offerings and hotel facilities to respond confidently to guest enquiries
- Support seamless communication between service team members kitchen and management
- Comply with hotel licensing regulations as well as health and safety and fire procedures
Ensure adequate supplies of operational materials and maintain neat storage at the hostess station
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
