Head of Central Reservation

Head of Central Reservations

We are supporting a fast-growing hospitality group in the UAE that is rethinking how centralised operations are led scaled and optimised. As the portfolio expands the organisation is seeking a senior leader to build lead and future-proof a large central reservations operation with a strong focus on people leadership innovation and operational scale.

This role is deliberately open to leaders outside traditional hospitality. What matters is your ability to lead large teams drive change and design smarter ways of working in high-volume environments.

The Role

As Head of Central Reservations you will take full ownership of a centralised team responsible for managing demand across a growing portfolio. You will operate as a transformation-minded leader balancing performance engagement and innovation while preparing the function for continued growth.

Key Responsibilities

• Lead a centralised operation with a strong focus on people structure and performance
• Build a high-engagement culture with clear accountability and leadership depth
• Redesign workflows processes and service models to improve efficiency and responsiveness
• Drive innovation through technology adoption automation and data-driven decision-making
• Establish and track KPIs aligned to service quality productivity and commercial outcomes
• Partner closely with commercial digital and operations teams to support demand management
• Lead change initiatives including transformation restructuring or rapid growth phases

Ideal Background

We are open to candidates from other sectors including but not limited to:

• Shared services or contact centre leadership
• E-commerce or digital operations
• Airlines travel tech logistics or mobility platforms
• Fintech telecom or large-scale customer operations
• Retail or consumer service organisations with centralised teams

You will likely bring:

• Proven experience leading a large team
• Strong people leadership and change management capability
• A data-literate commercially minded approach
• Experience implementing new processes systems or operating models
• Confidence operating in fast-growth evolving environments