Customer Service Coordinator – Order Fulfillment
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Job Summary
Prime Objective:
A customer service representative interacts with a companys customers to provide them with information to address inquiries regarding products and services. Process orders received and delivered on time as addition they deal with order processing and help resolve any customer complaints.
Key Tasks:
- Attend all queries by phone and email and forward to respective KAM/TMM if required.
- Input sales orders received (LPO) to SAP for Sika UAE customers.
- Schedule and follow up with customers for delivery.
- Check stock availability and allocations per quotation / order / project.
- Send delivery schedule to logistics (quantity location contact).
- Maintain minimal order list as all orders received need to be delivered.
- Have an understanding how to manage daily routine and situations outside the box.
- To undertake any additional responsibilities or duties assigned by line manager commensurate within the position.
QA/QC:
- Ensure compliance with the companys Quality Management and Environmental Health & Safety Management Systems.
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Qualifications :
- Graduate in Business Management or Equivalent
- Excellent interpersonal and communication skills English (Spoken & Written) Arabic is an advantage
- Computer literate proficient in Microsoft Office proficient in SAP is an advantage - willing to upgrade skills.
- 3 years related experience
- Excellent negotiation and presentation skills.
Additional Information :
We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
