IT Support
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Job Summary
Responsible for providing day-to-day technical support to hotel operations ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems networks and technology to deliver a seamless guest experience.
Qualifications :
Diploma or Bachelors degree in Information Technology or related field
13 years of IT support experience (hotel or hospitality experience preferred)
Knowledge of hotel systems (PMS CCTV access control) is an advantage
Understanding of networking and basic cybersecurity
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
- With pro-active attitude hardworking Integrity and have related experience
Additional Information :
Provide first-line IT support to hotel staff and departments
Troubleshoot hardware software network and system issues
Support hotel systems such as PMS POS key card systems and reservation platforms
Maintain and monitor computer systems servers printers and peripherals
Ensure stable internet Wi-Fi and network connectivity across the property
Coordinate with vendors and service providers for system maintenance and upgrades
Assist with installation configuration and upgrades of IT equipment and software
Maintain data security backups and user access controls
Respond promptly to IT incidents to minimize operational disruption
Keep documentation of systems issues and resolutions
Provide basic IT assistance to guests when required (e.g. internet access support)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
