Universal Banker
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Role: Universal Banker - UAE National
Location: Abu Dhabi
Role Purpose:
- This role will focus on providing exceptional Customer Service identifying and meeting customer needs and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
Key accountabilities of the role:
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive Deliver and send to CCU)
- Debit Card & CHQ Book Services (Receive Deliver and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
- Knowledge of ADIBs Retail & Institutional Banking products & services
- Knowledge of ADIBs Operational Policies & Procedures
- Knowledge of UAE banking practices regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
Key Skills
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
