Universal Banker
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Role: Universal Banker - UAE National
Location: Abu Dhabi
Role Purpose:
- This role will focus on providing exceptional Customer Service identifying and meeting customer needs and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
Key accountabilities of the role:
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive Deliver and send to CCU)
- Debit Card & CHQ Book Services (Receive Deliver and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
- Knowledge of ADIBs Retail & Institutional Banking products & services
- Knowledge of ADIBs Operational Policies & Procedures
- Knowledge of UAE banking practices regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
Key Skills
- Sales Experience
- Presentation Skills
- Financial Services
- Customer Service
- Financial Acumen
- Fraud
- Math
- Military Experience
- Banking
- Upselling
- Cash Handling
- RMF
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
