Fitness Coach

PURPOSE OF THE ROLE

To lead motivate and support individuals in a group setting to achieve their health and fitness goals through structured safe and engaging workouts.

RESPONSIBILITIES & ACCOUNTABILITIES

Coaching

• Deliver group classes fitness assessments and personal training sessions

• Uphold studio standards and professionalism during and outside sessions

• Attend monthly coach workshops and team meetings

• Conduct monthly self-assessments using provided session templates

• Participate in studio activations events and initiatives

• Ensure studio equipment is set up correctly and safely before sessions

• Maintain and update client profiles and session notes in the CRM system

Client Management

• Welcome members and guests into the facility

• Respond promptly to phone calls emails and social media enquiries

• Provide excellent customer service and answer questions regarding classes memberships and facilities

• Support new client sign-ups waivers and orientation processes

• Assist with membership enquiries including policies terms & conditions cancellations and suspensions

• Check in clients for classes personal training or appointments

• Inform members and guests about promotions events and services

• Maintain accurate records of attendance payments and client information

Sales & Marketing Support

• Actively support social media campaigns and content creation

• Collaborate with senior coaches on sales campaigns and studio activations

• Promote ongoing offers events and services

• Follow up with near-expiry or recently expired personal training clients

• Support membership sales efforts by nurturing new leads

• Contribute to member retention through regular engagement

• Participate in marketing and promotional activities inside and outside the studio

Assessments

• Conduct fitness assessments including appointment scheduling and reminders

• Set realistic and achievable goals for assessed clients

• Record assessment outcomes and targets in the CRM system

Personal Training

• Deliver personal training and semi-private group sessions

• Manage session bookings and client reminders

• Set track and review realistic fitness goals for all personal training clients

• Identify and develop relationships with members suitable for personal training

• Promote and upsell personal training services where appropriate

• Design implement and promote training programs targeting multiple health and fitness goals

REQUIRED QUALIFICATIONS

• Valid Level 3 Fitness Certification (or equivalent)

• Up-to-date Basic First Aid Certification

All required qualifications must be maintained and kept current throughout employment.

ADDITIONAL REQUIREMENTS

• Strong communication and interpersonal skills

• Willingness to learn develop and grow professionally

• Confident respectful and motivating coaching style

• Approachable considerate and personable attitude

CORE VALUES

Innovation
Continuously seeking improved methods and processes to achieve equal or better results.

Collaboration
Working effectively with team members clients and stakeholders to support shared goals.

Integrity
Acting with honesty transparency consistency and fairness.

Inclusion
Promoting accessibility and creating a welcoming fitness environment for all.

BEST WISHES