Global Key Account Manager

This role is responsible for driving strategic global revenue growth across a portfolio of high-value multinational Corporate and MICE accounts. The Global Account Lead translates Accors commercial priorities across Business Travel and Meetings & Events into clear measurable actions across hotels regions and global stakeholders.  As the global integrator the role shapes account strategy strengthens commercial discipline and orchestrates multi-market execution to grow share revenue and total account value growth.

Strategic Global Account Leadership

• Own global strategy performance and growth for assigned multinational Corporate & MICE accounts.
• Develop account plans with clear revenue targets share-shift priorities market penetration strategies and stakeholder frameworks.
• Act as the global integrator to ensure consistent execution across regions and brands.
• Influence regional teams through structured insights forecasts and prioritisation based on client potential and market dynamics.

Annual RFI / RFP Leadership

• Lead the global RFI/RFP cycle end-to-end ensuring alignment with pricing distribution sustainability and loyalty frameworks.
• Shape bid strategy with regions to improve win rates and defend share.
• Govern all submissions ensuring accuracy of LRA dynamic pricing content and availability.
• Deliver post-RFP analytics covering win/loss drivers pricing gaps competitive benchmarks and forward opportunities.

Global MICE & Meetings Strategy

• Drive global commercial strategy for MICE accounts including RFP consolidation lead management and contracting.
• Build relationships with global agencies and event owners to secure group blocks and repeat event pipelines.
• Partner with regional MICE hubs to ensure operational consistency compliance and turnaround times.

Cross-Regional Execution & Integration

• Translate global strategy into concrete actions across MEA/APAC Europe and the Americas.
• Lead Global Business Reviews (QBRs) with internal stakeholders and clients.
• Ensure hotels execute with precision on rates availability contracting loyalty delivery and service standards.
• Provide regional guidance on pricing integrity contract compliance and market nuances.

Stakeholder Management & Strategic Communication

• Deliver clear data-driven performance updates to DOS SVP Global Sales and regional leadership.
• Prepare executive-level performance summaries strategic briefs and commercial insights.
• Coordinate cross-regional alignment and maintain consistent communication with client stakeholders.

Change Leadership Account Development & Innovation

• Identify opportunities to modernise Corporate & MICE engagement through tools data digital workflows and commercial levers.
• Introduce initiatives to increase loyalty contribution accelerate direct booking behaviour and enhance client experience.
• Support client-aligned sustainability and ESG initiatives across Corporate and MICE programmes.

Qualifications :

• 510 years commercial experience in hospitality travel or related industries with strong understanding of hotel operations sales marketing and distribution.
• Proven experience managing multinational corporate portfolios across hospitality MICE airlines or travel procurement.
• Demonstrated success growing complex global accounts and driving multi-market revenue and share shift.
• Deep knowledge of global RFI/RFP processes LRA & dynamic pricing distribution MICE contracting and TMC/agency workflows.
• Strong influencing skills across regions brands and senior client stakeholders.
• Experienced in building multi-year global account strategies and driving disciplined regional execution across sales revenue distribution and loyalty.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why Join Us

• Be part of a global hospitality leader committed to innovation and excellence.
• Drive impactful projects that shape customer experiences
• Work in a dynamic multicultural environment with opportunities for growth.

Remote Work :

No

Employment Type :

Full-time