Job Summary

Job Title: Technical Support Manager

Location: Dubai UAE

Company: DC Technologies FZ LLC- Cybersecurity Reseller

Position Summary:

We are looking for a proactive and skilled Technical Support Manager to join our cybersecurity reseller team in Dubai. The ideal candidate will oversee the technical support department ensuring high-quality service delivery for our cybersecurity products and solutions. This role requires a blend of technical expertise leadership skills and exceptional customer service.

Key Responsibilities:

- Lead and manage the technical support team to provide exceptional service to customers.

- Develop and implement support processes and procedures to streamline operations.

- Troubleshoot and resolve complex technical issues related to cybersecurity products and solutions.

- Collaborate with cross-functional teams including sales and engineering to ensure customer needs are met.

- Conduct training sessions for support staff to enhance their technical skills and product knowledge.

- Monitor support metrics and analyze performance data to improve service delivery and customer satisfaction.

- Create and maintain documentation for support processes FAQs and knowledge base articles.

- Act as a point of escalation for complex technical inquiries and provide resolution strategies.

- Stay current with emerging cybersecurity threats technologies and industry trends.

- Build and maintain strong customer relationships to enhance customer retention.

Qualifications:

- Bachelors degree in Information Technology Computer Science or a related field.

- Minimum of 5 years of experience in technical support preferably in the cybersecurity industry.

- Strong understanding of cybersecurity concepts products and practices.

- Proven experience in team leadership and management.

- Excellent analytical problem-solving and troubleshooting skills.

- Outstanding communication and interpersonal skills to interact effectively with clients and team members.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Professional certifications in cybersecurity (e.g. CISSP CISM CompTIA Security) are a plus.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- A collaborative and innovative work environment.

- Access to leading cybersecurity technologies and resources.

Required Experience:

Manager

Job Title: Technical Support ManagerLocation: Dubai UAECompany: DC Technologies FZ LLC- Cybersecurity ResellerPosition Summary:We are looking for a proactive and skilled Technical Support Manager to join our cybersecurity reseller team in Dubai. The ideal candidate will oversee the technical support...