Front Office Manager
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Job Summary
Job Description
What you will be doing:
- Responsible for the quality of the services delivered to the customer for the Front Office department.
- Handle different guest challenges and situations and be part of the first response emergency team.
- Prepare and attend VIPs arrival creating a personal experience for the Guest.
- Receive and deal with verbal complaints; forward to Front Office Manager when necessary.
- Communicates directly with Sales Accounting Housekeeping & Reservation and provides them with all relevant/ needed information.
- Ensuring the Telephone operator is working efficiently at all times and minimizing the number of abandoned calls.
- Maintain and improve quality of conversations & service in Front Office.
- Be aware of room status and also the competitors status.
- Optimise the occupancy rate and average room rate.
- Check the management of no-show
- Define the organization of work to be performed by the team members and supervise co-ordinate and plan daily activities of personnel
- Ensure that all entries in the logbook are read and followed up as is necessary.
- Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
- Make sure that all ACCOR and Brand policies are respected
- Excellent knowledge of the Opera software operation and usage.
- Check credit limit report and follow up accordingly.
- Check discrepancy report and action accordingly.
- Aware about local requirements and compliances (follow up and responsible for DTCM and Police requirements).
- Train junior team member and co-ordinate the monthly on the job training for the whole department
- Prepare weekly departmental rosters in consultation with the Front Office Manager.
- Conduct timely appraisals and probation assessments for new employees.
- Coordinate with HR for departmental schedules and attendance finalization
- Create SOPs for new tasks and standards and parodically review the existing standards of the department.
Additional Information :
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
