Contact Center Intern
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Grove Mall Al Barsha 2 Dubai UAE
Job Overview:
GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls coordinating appointments and maintaining accurate records gaining hands-on experience in customer service and healthcare operations. This role is ideal for students or recent graduates looking to build practical skills in a healthcare contact center environment.
Key Responsibilities:
1. Check Whatsapp phone for unread and unreplied messages.(this is before we will launch verloop)
2. Check CRM for QA not replied or follow up with the team/department
3. Admin tasks (ie Workflow creation from draft etc)
4. Update raw data reports
5. Verloop workflow testing
6. CRM/Bitrix leads QA
Requirements
Qualifications:
- Recent graduate in healthcare business communications or a related field
- Basic understanding of customer service principles
Skills & Competencies:
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Ability to handle calls professionally and courteously
- Organized detail-oriented and proactive
- Comfortable using basic office software (MS Office email)
- Eager to learn and work collaboratively in a team environment
Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
A diagnosis of diabetes is life-changing. But with the right care and support system, people can thrive with diabetes. At GluCare.Health we offer patients the best possible care — through a team of clinicians, skilled health educators, and access to cutting edge technology that makes ... View more
