Rooms Controller - Front Office
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Assign room according to guest request and preferences
- Pre-register designated guests.
- Organize and coordinate check-in / pre-registration procedure for arriving groups.
- Review/ track/ accommodate requests for room / check-out changes when possible.
- Coordinate room moves and communicate it to amenity coordinator and CID team.
- Communicate status to appropriate team members.
- Confirm reservations and cancellations.
- Review out-of-order and out-of-service rooms daily.
- Generate Engineering reports to follow up on Out of Service rooms.
- Coordinate with Engineering team in assigning plan preventive maintenance rooms.
- Follow up queue rooms and ensure procedure of placing rooms on queue are adhered by the team.
- Allocate showrooms for day use.
- File guest paperwork or documentation.
- Set up / process all guest check-ins/check-outs.
- Perform duplicate reservation checks block rooms.
- Run daily reports.
- Receive record and relay messages accurately completely and legibly.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information protect company assets.
- Anticipate and address guests service needs.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and works with other departments.
- Perform other reasonable job duties as requested.
- Proper action plan when hotel is overbooked.
Qualifications :
- College diploma in hotel management or related field
- Luxury hotel experience is must.
- Good Communication skills
- Experience with Front Office Systems
- Good English skills both written and spoken
Additional Information :
Relocate to remote area
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
