Product Support Operations Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we help our customers build a better world. Our success depends on talented driven individuals who want to make an impact. This is your opportunity to join our team and do work that mattersenabling customer success driving aftermarket growth and helping communities thrive.

As a Product Support Operations Consultant you will play a key role in improving dealer operational performance and aftermarket processes across the EAME region. Working closely with Caterpillar teams and our dealer network you will lead initiatives that enhance efficiency customer experience and business growth through strategic collaboration and process excellence.

This role will have a specific focus on the execution of Customer Value Agreements (CVAs) and Condition Monitoring to ensure operational excellence and deliver on customer commitments.

Job Duties/Responsibilities

• Lead initiatives to enhance dealer operational performance and aftermarket processes with a strong emphasis on CVA execution and Condition Monitoring.
• Drive process improvement projects that improve efficiency customer experience and aftermarket growth within the Africa Middle East and Eurasia Region.
• Collaborate with dealers and internal teams to develop and implement strategic plans that strengthen service delivery and operational capabilities.
• Use data-driven insights to identify opportunities for optimization in equipment maintenance repair and utilization.
• Facilitate training and capability-building programs for dealer personnel to support continuous improvement and operational excellence.
• Conduct performance assessments and operational reviews to ensure compliance with best practices and identify areas for improvement.
• Stay informed on industry trends and emerging technologies to recommend innovative solutions that enhance customer value.
• Act as a trusted advisor to dealers providing guidance on operational excellence and aftermarket strategies.

Required Qualifications

• Bachelors degree in Business Engineering or related field or equivalent work experience.
• 6 years of experience in the heavy equipment construction mining or related industries with a strong understanding of aftermarket business models.
• Proven ability to manage projects drive process improvements and deliver measurable business results.
• Strong analytical and problem-solving skills with the ability to interpret data and make strategic recommendations.
• Excellent communication and influencing skills to engage with dealers and internal stakeholders.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Fluency in English (written and spoken).

Desired Qualifications

• Experience in dealer operations CVA execution or aftermarket support including Condition Monitoring.
• Knowledge of Caterpillar products and dealer network (preferred but not mandatory).
• Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma).
• Additional languages are an advantage Arabic and French are particularly desirable.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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