Desktop Support Engineer

Dubai - UAE

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Purpose

Provides first line support to customers resolving issues or escalating (to 2nd line support) within the agreed service level agreement.

Work Overview

First response for desktop and cabling issues.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues including account setup and network configuration
Works with servers and telephone systems.
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are accurately logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Troubleshoots independently aiming for first time resolution every time knowing when to escalate when required to ensure consistent work velocity.
Provides detailed information on steps taken on all escalations.

Requirements

Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role.
Excellent problem-solving and communication skills.
Hands on experience with Windows 7 thru 10 Windows Server and Mac operating systems
Knowledge of network security practices
Ability to provide step-by-step technical help both written and verbal
Must be confident and socially adept
Experience with Microsoft Office Suite
Must be a fast and pro-active self-leaner
Must have a positive and helpful attitude towards other colleagues and work in general
Must be able to handle pressure from time to time and always meet deadlines
Ability to travel and work after hours when necessary
Must have excellent time management prioritization scheduling and organization skills.
Degree in Electronic and Computer Engineering or Computer Science.
Certifications in Microsoft Linux Fortinet Cisco or similar technologies is a plus

PurposeProvides first line support to customers resolving issues or escalating (to 2nd line support) within the agreed service level agreement.Work OverviewFirst response for desktop and cabling issues.Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technica...