Condition Monitoring & CVA Operations Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillarwe workto help our customers build a better our team of talented bright and driven individuals we wouldnt be the Caterpillar we are this is your chance to join our team and do workthatmatters. We want you to help usenable customer successmake progress possible around the worldand help our communitiesgrowand thrive.

The selected candidate for this position will be part of our regional centre of excellence whose primary focus is to support and enhance Caterpillars dealer network which is a competitive strength and the critical way in which we serve our customers.

As a Condition Monitoring and Customer Value Agreements Operations Consultant at Caterpillar you will develop implement and manage in collaboration with our dealers and internal Caterpillar partners dealer process capacity and capability improvement plans in these two key strategic growth areas including optimization of the monitoring of equipment thru electronic fluids analysis and other equipment and fleet data to provide value added recommendations and excellence in the operational execution of customer contracts to optimize equipment maintenance repair and utilization and drive aftermarket sales growth.

Challenges include delivering results considering alternative courses of actions making timely decisions and developing greater communication skills.

Job Duties/Responsibilities may include but are not limited to:

• Driving excellence in Condition Monitoring and CVA operational execution in collaboration with a defined group of dealers within the Africa Middle East and Eurasia Region achieving targets on selected metrics.
• Improve dealer capabilities and capacity in the above-mentioned areas.
• Collaborate with internal partners to elaborate new creative plans to leverage Condition Monitoring for enhancing customer support
• Execute Condition Monitoring strategies for the critical market segments: Construction Industries Mining Electric Power Oil & Gas etc.
• Perform on-site dealer evaluation of operational capabilities related to CVA management and Condition Monitoring
• Provide direction and training to less experienced personnel.
• Perform complex analysis work; identify and resolve strategic problems.
• Keeping up with new industry trends through experience stay abreast of industry and technology changes and relate those changes to Caterpillar dealer and customer needs.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Required Qualifications:

• A college or university degree in a relevant field (e.g. Engineering Business Marketing) or equivalent work experience
• 6 years experience in relevant industry (Earthmoving Marine Oil & Gas Mining)
• Able to work independently to communicate effectively and to influence others in the work group dealer personnel and customers.
• Able to work on larger scale more complex assignments and provide directions to more junior employees.
• Fluency in English (written and spoken)

Desired Qualifications:

• 6 years of job-related work experience in service contracts management or equipment / fleet management
• Knowledge of Caterpillar products and dealer network
• Additional languages would be an advantage Arabic and French would be particularly desirable

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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