Duty Manager (Arabic speaker) | Waldorf Astoria Dubai Palm Jumeirah
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
What are we looking for
Duty Manager (Arabic Speaker) serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Good knowledge of Health & Safety and security procedures
Calm efficient and the ability to work well under pressure
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possess strong commercial acumen with experience in increasing profitability in a tight market sector
Experience in managing budgets revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Luxury hospitality experience in a similar role preferably Arabic speaker.
A degree or diploma in Hotel Management or equivalentAn in-depth knowledge of the hotel leisure or service sector
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for.
A Duty Manager (Arabic Speaker) with Waldorf Astoria Hotels and Resorts works closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel.
What will I be doing
As Duty Manager (Arabic Speaker) you will work closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage record and resolve all Guest complaints promptly and effectively
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current and up to date with all hotel products services policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle record and follow through with management issues or emergencies that arise
- Conduct any Health & Safety procedures if required including fire walks food safety investigations etc.
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Anti Money Laundering
- Accounts Handling
- Account Development
- Account Management
- Customer Support
- Corporate Marketing
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
