Guest Services Officer Communications
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Job Summary
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Qualifications :
- Minimum 1-2 years experience in a similar role in a hotel.
- Fluency in English both written and verbal communication skills.
- Additional language is advantage.
- Energy and enthusiasm with an eye for detail.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
